Terms & Conditions
TERMS & CONDITIONS
This website is operated by SilverfireUK. Throughout the site, the terms “we”, “us” and “our” refer to SilverfireUK. SilverfireUK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
OUR PAYMENT PROCESSORS / CHECKOUT:
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS:
By agreeing to these Terms of Service, you are agreeing that you are over the age of 18, or by using the website to buy goods online and you are under 18 you agree that you are placing an order on this website with the consent of your parent or guardian. If you purchase any items from our site for a minor you agree that the minor will be supervised with our products by a legally responsible person. Children should be supervised at all times while wearing jewellery. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on returns, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions.
DELIVERY AND CUSTOMS:
Please see our delivery & returns page for information on timings and costs of delivery. We will try to deliver the goods or services within the times indicated but in general our delivery times and dates are for guidance only.
For security reasons, we prefer to deliver the goods to your billing address where your credit/debit card is registered. We always send our items by signed for delivery (recorded and/or fully tracked), see our delivery and shipping page for more information. You are responsible for making arrangements to receive the goods and making sure that someone is available to sign for them. If the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to collect the goods within the specified time frames by the courier / post office. If your package is unclaimed and returned to us, we will either refund the cost of the item minus the 'actual' shipping fees, or you can pay to have it re-shipped. Note that the 'actual' shipping fee is usually the full cost that we incurred to package and post the item(s), and for international buyers this could also include customs or taxes.
UK buyers, if you choose Royal Mail Signed For this is not a fully tracked or insured postal service for jewellery in the UK and as such you will not be refunded the full cost of postage or compensated for the value of the contents if your parcel goes missing. Only jewellery sent by Royal Mail Special Delivery in the UK is tracked and insured. Compensation entitlement for international orders may vary depending on where you live so we recommend that you enquire with us prior to ordering, or you check with Royal Mail prior to ordering.
We do not offer compensation for delayed packages. It is your responsibility to notify us in a timely manner if you don't receive your package on the expected delivery date; we would class a timely manner to be within 10 calendar days of an expected delivery date. Note that if you paid via PayPal we will only ship to the shipping address 'confirmed' by PayPal. International Orders if you choose an express or guaranteed delivery service you acknowledge that there is still the possibility that customs may hold your package which could cause delays, and this is beyond our control. Please note that any duty or taxes incurred by your parcel being delivered overseas, you will be responsible for. We only take responsibility for shipping the product. It is your responsibility to pay any import costs, such as VAT, duties, and clearing fees; this also the case if you return an item to us.
For circumstances outside of our control it might not be possible for us to deliver to some countries. Should this happen we will contact you without delay.
Custom Made Jewllery: Engraving, Embossing, fingerprint/handprint/footprint/pawprint jewellery: Unless stated otherwise custom services can vary in timeframe but we will keep you updated. Some custom jewellery can take 8 weeks or over to make, especially if it needs to be designed and hallmarked. You will be sent a time estimation with your custom order prior to making payment.
SilverfireUK has as its priority your satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by email: email@example.com. Please see the below section 'DEFECTIVE OR DAMAGED ITEMS' for further information.
If you need to return an item for a refund please also see our 'refund policy’.
Our custom made jewellery items and our handmade items are made to a very high standard using good quality materials. We do not plate our custom made or handmade jewellery unless plating is requested. All of the sizes we give on our website are approximate, and particularly for fingerprint and paw-print jewellery where shrinkage in the silver can occur during the making process. Our steampunk jewellery range is made from various materials including from actual watch parts and thus may contain sharp pieces. The various materials of our steampunk jewellery may include plated alloys, bronze and epoxy resins and glue; please contact us to enquire before placing an order if you are uncertain. Our steampunk jewellery is not recommended for children.
Orders shall be accepted at our sole discretion but are normally accepted once credit/debit card authorisation has been confirmed. Please keep your "confirmation of order" e-mail for your records.
If for any reason, we are not able to fulfill an order, we will notify you by email. We always try to keep our site fully up-to-date and where an item is out of stock our site should prevent you from placing an order. However, it may be the case that an item has sold off-line (for example, at a market or festival, or over the phone) just prior to your purchase. In the event that an item is out of stock when you placed your order we will contact you and arrange a refund. In no circumstances will we be liable to you for additional amounts if we are unable to fulfil an order.
Orders for custom made items: if you have commissioned us to make a custom piece jewellery, we may at our discretion offer the first payment by way of a deposit and/or design fee. Note that any deposit or design fee paid is non-refundable as soon as the process begins, which is usually within 24 hours of receiving payment of the deposit and/or design fee.
Goods supplied are not for resale unless you have an approved wholesale account with us.
CANCELLATIONS, REFUNDS AND EXCHANGES:
Please also see our 'Returns Policy'. If you realise you have made a mistake and want to cancel your order, please contact us as soon as possible and usually within 48 hours. We try to deliver your items quickly and it may not be possible to stop your order. We do not accept returns or offer refunds on earrings due to hygiene reasons.
Under current UK Regulations you can cancel an order fourteen days from receiving your goods. This does not apply to custom made goods; if we are providing a service (i.e. custom made jewellery and/or a design process) we cannot cancel your order if we have already started the work. As per our refunds policy we also do not offer refunds for custom work once completed but should you receive a defective item or if we have made an error than we will work with you to rectify the problem, please note, however, that does not necessarily mean that we will refund you. A refund for defective custom made orders or an error is a last resort and at our sole discretion. Please also see section below 'Defective or Damaged Items’.
Sizes and Lengths: It is your responsibility to ensure that you have purchased the correct sizes. If you have purchased a ring or any other item and after receiving it you decide need a different size, you will need to cover your own postage costs for returning the original item and you will need to cover our postage costs for sending out the new item; international buyers this may include any customs, duties and/or tax charges (you will be responsible for all charges).
Personalised and/or custom made items cannot be returned or exchanged unless there is a manufacturing fault.
Returning non-faulty sale items or items purchased under a discount code offer: If you change your mind about a product purchased in one of our sales or with a discount code, you are not entitled to a refund but we may be able to exchange it.
If the custom made jewellery includes us sending out an impression kit (to take prints) you are responsible for the correct use of the kits and getting good enough prints for us to work with - please follow the instructions - should the prints not be of good enough quality for us to do the required work, you will need to purchase another printing kit and you will also incur additional postage costs. We require the printing card with your prints sent back to us in one piece - do not cut them. Please also refer to our returns & refunds policy.
Goods returned after 14 days may incur a 15% handling charge. We reserve the right not to accept returns after the statutory returns period.
DEFECTIVE OR DAMAGED ITEMS:
Should you receive an item that is damaged or not what you ordered, please contact us as soon as possible (within 48 hours) so we can help to resolve any issues. Please also refer to our refunds policy. For most of our jewellery we offer a replacement or repair service for jewellery purchased from us that develops a manufacturing fault within the first 6 months of the order, and for our custom made items and items handmade by us at our workshop we offer a free repair within the first 12 months of receipt if the item develops a manufacturing fault; all of our handmade items are clearly labelled as such either within the items title or within the item description. If you have any queries please get clarification from us prior to making a purchase.
All items that are returned as faulty are assessed by us, and items displaying damage that is deemed to be a direct result of fair wear or accidental damage, are not considered to be manufacturing defects and as such the items will not be accepted as faulty; we may offer a repairs service for such items and there is usually a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. International buyers if you need to return an item to us for repair you will be responsible for all return shipping charges, including any customs fees, duties or taxes. If we determine that there was a manufacturing fault we may at our discretion reimburse your shipping costs as long as the costs are agreed with us prior to returning.
If you need assistance for any reason, please contact us at firstname.lastname@example.org or 01323 332945. And please also refer to our returns policy.
COPYRIGHT AND OTHER RIGHTS:
All materials, including images, designs, site layout, illustrations, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to SilverfireUK. All rights are reserved.
Most of the jewellery on our site is protected by design right and copyright law and legal action will be taken against any form of copying.
You should not use any of our content without obtaining our express prior written permission.
As above, goods supplied are not for resale unless you have an approved wholesale account with us.
We reserve the right to use images from custom orders for the purpose of advertising our services to others. If you are supplying a design it is your responsibility to ensure that you are not breaking any copyright or design right laws. We take it in good faith that any design supplied by you that you commission us to make is not in breach of copyright laws or design rights.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information, which if uncertain you should seek clarification. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice; and our prices can sometimes fluctuate as we are dependent upon many factors such the price of silver, wholesale costs, etc .
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Terms and our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. Please also note that the sizes of images are often enlarged on our site to show the detail - always refer to the measurements and sizes stated on the individual product listings; and read the item descriptions.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. However, we do strive to meet customer satisfaction.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors; or where we suspect fraud.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Also see Third Party links below.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries or comments in general about our service and products) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Although we have no obligation to, we may, for example, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.
In no case shall SilverfireUK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - IMAGES & COPYRIGHT
All images on our site are protect by copyright and may not be used without prior express written permission from us. Our images must not be copied or altered in any way. Note that we reserve the right to use images from custom orders for the purpose of advertising our services to others.
SECTION 15 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 16 - Governing law & jurisdiction
These terms and conditions are governed by English law and by using our website and/or placing an order you agree to submit to the exclusive jurisdiction of the courts in England.
SECTION 17 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com. TEL: 01323 332945