Covid-19 UPDATE from 5th Jan 2021
Currently we aren't able to man the phone throughout the day, so the best way of contacting is via email: firstname.lastname@example.org
ALL ORDERS ARE BEING PROCESSED AND DISPATCHED AS QUICKLY AS POSSIBLE and we are currently aiming to dispatch within 1 - 3 Working Days (excluding handmade to order items). We are operating with minimal staff so please bear with us. As a small independent family business we truly appreciate your support during this difficult time, so heartfelt thanks to you all for your continued support and patience.
We are shipping ALL UK orders by Royal Mail Special Delivery which is still being treated as a priority service by Royal Mail.
Handmade/Made To Order Items: all of our handmade and made to order items are labelled as such on our website within the item descriptions - these items will also give an estimated timeframe for UK delivery. We are trying our best to meet these timeframes but they are approximate and slight delays may be possible on all of our handmade to order items - particularly handmade items that require hallmarking at the Assay Office. While the Assay Office is remaining open during the lockdown, they are operating with significantly reduced staff and this can lead to delays.
International EU / Global Customers: Please note that there are postal delays in many countries due to covid and as such we cannot guarantee when you will receive your order. We recommend you check the Royal Mail website for international updates/incidents for your country. Your package may be passed on to an internal postal service, according to standard delivery procedures.
Customs and Duty Payments: Products delivered to some destinations may be subject to taxes, fees, levies or other charges, which are imposed by local legislation - we have no control over these. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Customs policies vary widely from country to country and as we have no control over these charges, we take no responsibility for them and cannot estimate what they may be.
EU customers from January 2021 the situation regarding import tariffs is complicated and you might need to pay import duties when importing certain goods over 150 Euros; in some countries this may be less. We recommend you check with your customs office prior to purchasing.
Our Usual business hours are Monday - Friday 10am - 4pm
Note: In relation to dispatch and delivery when we refer to 'working day' this means Mon - Fri excluding bank holidays.
Our general dispatch guide for "in stock" items (that aren't handmade to order) is 1 - 3 working days, however, as mentioned above because we aren't operating at full capacity this might take slightly longer during very busy times.
General Guide: UK customers you'll usually receive your order the day after we post. Note that this timeframe and the ones that follow may take slightly longer than usual at the moment.
Unless stated otherwise* we usually dispatch (ship) orders within 1 to 3 working days of receiving your order. We use Royal Mail Special Delivery (tracked & insured post) and after we post it they guarantee it will arrive the next working day
UK Shipping Costs
- Orders £25 or over flat-rate shipping cost of just £2.98.
- Order Under £25 flat-rate cost of £4.30.
INTERNATIONAL ORDERS: From 14th January 2021: due to Royal Mail increasing their prices again we are having to raise our shipping charge! Standard Flat-rate International Shipping with tracking £8.15.. Allow approximately 5 - 10 working days to receive your package. For some Countries we have express delivery options and this will show during the checkout process. If your country doesn't have an express delivery please contact us and we will do our best to help if we can. We usually use Royal Mail or Parcelforce for our International orders. Most of our packages will need a signature upon delivery. Note that depending on your country your package may need to go through customs and as such this may cause delays, this is beyond our control. EU customers from January 2021 you might need to pay import duties when importing certain goods from the UK.
Can you dispatch orders on the same day?
Yes, although we cant promise. Orders placed before Midday have the highest chance of us shipping on the same day, but it isn't guaranteed. As above all orders are generally dispatched within 1 - 3 working days, unless stated otherwise. Currently we are unable to offer same day dispatch.
How long until I receive my package AFTER it's shipped?
UK customers - Usually the next working day
Can I have guaranteed Saturday delivery?
Yes, if you pay extra. Contact us to arrange this.
Will my shipment be tracked?
Yes - with Royal Mail Special Delivery it's tracked and it also insures jewellery in transit against damage or loss. International post will also be tracked.
Will someone need to be there to sign for the package?
Can I leave instructions for my package to be left somewhere if no one is there to receive it?
No. Our packages must be signed for.
How much are your shipping costs?
UK flat rate cost of only £2.98 for orders £25 or over. Under £25 flat-rate £4.30
International orders £7.90 flat-rate.
Can I return my order for a refund if I change my mind?
Absolutely. See our returns policy.
* Dispatch/delivery notes: *
Some of our items have dispatch notes or delivery notes on the item page saying if dispatch and/or delivery will take longer - for example made to order items. If there is no item note then you can expect to receive your item quickly within the time frames stated above.
We try our best to meet the delivery timescales quoted but it's for guidance only and there may be a delay when we are very busy such as during a sale or Christmas. There will be no deliveries or collections during bank holidays.
It is YOUR responsibility to ensure that you have given us the full and correct shipping address with no omissions or errors. We cannot accept liability if jewellery goes missing due to being delivered to an incorrect address that you gave. It is also your responsibility to ensure that someone is available to sign for the package. You will incur additional shipping and packaging costs if we need to resend your package - see our returns & refunds policy.
Please note, that you will be responsible for any taxes in your country.
Shipping fees include handling and packing fees as well as postage costs so there will be no nasty surprises at Checkout!
Your items are carefully packaged and well-protected.