Our Usual business hours are Monday - Friday 10am - 4pm excluding bank holidays.
Our general dispatch guide is for "in stock" items (that aren't made to order - all made to order items have their own delivery timeframes stated on the item page|).
SilverfireUK New Postage Rates From 12 March 2022: UK £3.50
Orders UNDER £40:
Royal Mail Tracked 48 £3.50 (after dispatch allow approx 2 - 3 working day for delivery).
Royal Mail Special Delivery £4.99 (Delivery Next Working day after dispatch to any address in the UK (excluding the Highlands and Channel Islands).
Orders OVER £40 will be sent in UK by Royal Mail SPECIAL DELIVERY (tracked & Insured post) with Next Day delivery after dispatch for just £3.50
Special Delivery packages are guaranteed by Royal Mail to arrive the next working day to any address in the UK (excluding the Highlands and Channel Islands).
-- We aim to dispatch within 1 - 3 working days (excl handmade to order items). If you need your item super quick contact us to enquire. --
Handmade/Made To Order Items: all of our handmade and made to order items are labelled as such on our website within the item descriptions - these items will give an estimated timeframe for UK delivery. We are trying our best to meet these timeframes but they are approximate and slight delays may be possible on all of our handmade to order items - particularly handmade items that require hallmarking at the Assay Office - we are currently seeing delays at the Assay.
International shipping is charged on a flat rate basis regardless of the weight or order value of your parcel.
Area Standard Delivery Times Standard Costs
Europe From 5-10 Working DAYS £8.50
Rest of World From 5- 15 Working DAYS £10.00
Allow approximately 5 - 15 working days to receive your package, depending on customs this could take longer. Most of our packages will need a signature upon delivery. Note that depending on your country your package may need to go through customs and as such this may cause delays, this is beyond our control. As mentioned above EU customers from January 2021 you might need to pay import duties and/or VAT and a handling fee when importing certain goods from the UK.
International EU / Global Customers: Please note that there are postal delays in many countries due to ongoing Covid restrictions, reduced air and freight capacity, high volumes and weather conditions are all impacting transportation and local delivery across the globe, as such we cannot guarantee when you will receive your order. We recommend you check the Royal Mail website for international updates/incidents for your country. Your package may be passed on to an internal postal service, according to standard delivery procedures. We are also seeing many delays at customs.
Customs and Duty Payments: Products delivered to some destinations may be subject to taxes, fees, levies or other charges, which are imposed by local legislation - we have no control over these. Any customs, import duties and/or taxes are charged once the order reaches its destination country and must be paid by the recipient of the order. Customs policies vary widely from country to country and as we have no control over these charges, we take no responsibility for them and cannot estimate what they may be.
Can you dispatch orders on the same day?
Yes, although we cant promise. Orders placed before Midday have the highest chance of us shipping on the same day, but it isn't guaranteed. As above all orders are generally dispatched within 1 - 3 working days, unless stated otherwise. Currently we are unable to offer same day dispatch.
How long until I receive my package AFTER it's shipped?
UK customers - Usually the next working day
Can I have guaranteed Saturday delivery?
Yes, if you pay extra. Contact us to arrange this.
Will my shipment be tracked?
Yes - with Royal Mail Special Delivery it's tracked and it also insures jewellery in transit against damage or loss. International post will also be tracked.
Will someone need to be there to sign for the package?
Can I leave instructions for my package to be left somewhere if no one is there to receive it?
No. Our packages must be signed for.
How much are your shipping costs?
Can I return my order for a refund if I change my mind?
Absolutely. See our returns policy.
* Dispatch/delivery notes: *
Some of our items have dispatch notes or delivery notes on the item page saying if dispatch and/or delivery will take longer - for example made to order items. If there is no item note then you can expect to receive your item quickly within the time frames stated above.
We try our best to meet the delivery timescales quoted but it's for guidance only and there may be a delay when we are very busy such as during a sale or Christmas. There will be no deliveries or collections during bank holidays.
It is YOUR responsibility to ensure that you have given us the full and correct shipping address with no omissions or errors. We cannot accept liability if jewellery goes missing due to being delivered to an incorrect address that you gave. It is also your responsibility to ensure that someone is available to sign for the package. You will incur additional shipping and packaging costs if we need to resend your package - see our returns & refunds policy.
Please note, that you will be responsible for any taxes in your country.
Shipping fees include handling and packing fees as well as postage costs so there will be no nasty surprises at Checkout!
Your items are carefully packaged and well-protected.